Ektron eWebEditPro5: Run time Error ‘0’

Hi Friends,

If you recently moved to any Siebel Maintenance fix packs 8.0.0.6 and above then you might face an annoying issue with Siebel HTML Editor a.k.a Ektron eWebEditPro Editor!

After you apply the fix pack for Siebel Web Server Extension (SWSE), it upgrades the existing eWebEditPro editor from v4 to v5.

After this upgrade a necessary configuration change is not mentioned in the Maintenance Configuration Section, due to which you will notice that any template tried to be opened in the new HTML Editor results into a blank load & if you right click in the editor it results into a error popup window titled eWebEditProLibCtl5 saying, “Run time error ‘0’“

 In order to resolve this, you will need to edit the webeditorctrl.htm file under /$SIEBEL_SWSE_ROOT/public/enu/webeditor/

Find out the below code:

<![CDATA[<!–var bIsControlInstalled = false;try{var xObj = new ActiveXObject(cPROGID);if (xObj)bIsControlInstalled = true;xObj = null;}catch (e) {};if (!bIsControlInstalled){ ]]>

and replace it with below code:

<![CDATA[var versionInstalled = ActiveXVersionInstalled(cPROGID) + “”;var isInstalled = false;if (versionInstalled.length > 0){if (ActiveXElement_compareVersion(cVERSION,versionInstalled) >= 0){isInstalled = true;}}if (!isInstalled){ ]]>

After you do this, make sure you do a CLEAR CACHE in your browser else it will still show Javascript errors like:

This happens as the old webeditorctrl.htm file is used from browser cache for loading eWebEditPro Editor.
So ensure you do a clear cache without fail!

Hope this helps resolve patching issue.

Keywords:
siebel crm,siebel customer relationship management,siebel solutions,siebel support,siebel supportweb,siebel systems, SWSE, eWebEditPro, Ektron, HTML Editor, Marketing, WYSIWYG HTML Editor, WYSIWYG, etc.–>